Returns & Exchanges

We want you to be fully satisfied with your tech protection, which is why we offer a 30-day return window for all Mous products in their original condition. Whether you need a different style or a full refund, our hassle-free process ensures your electronics remain covered.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Pack Your Items

  Securely place the product in its original packaging, ensuring all accessories and manuals are included.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund or exchange within 5-7 business days.