Frequently Asked Questions
Everything you need to know about our products, shipping, and returns.
What makes Mous cases so protective?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets which act as tiny springs to significantly dampen the impact of drops.
Do Mous cases support MagSafe® and wireless charging?
Yes, many of our cases are designed with integrated magnets to be fully compatible with MagSafe® accessories and standard Qi-certified wireless chargers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all products in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return through our online portal.
Does my Mous product come with a warranty?
We provide a Limited Lifetime Warranty on our phone cases and a 2-year warranty on electronic accessories, covering any manufacturing defects or material failures.
Are Mous screen protectors compatible with all cases?
Our screen protectors are specifically designed to be 'case-friendly,' meaning they leave a small gap at the edge of the screen to prevent lifting when used with Mous cases or other third-party brands.